“How many decrepit, hoary, harsh, writhen, bursten-bellied, crooked, toothless, blear-eyed, impotent, rotten old men and women shall you see flickering in every place” And that’s just the staff. If they’re not filing their nails they’re squabbling over holidays. And honestly, we know because we have to work with them.
Our practice manager has just completed our practice annual report. It is excellent and records our
Stakhanovite performance in the face of overwhelming odds. It is not good enough however. It doesn’t detail all the problems specifically enough (we’re tactful) for the P.C.T.’s (the Problem Creating Tumour or Primary Cause of Trouble) liking so I thought I should help out and remedy the balance, in a kind of reverse Pangloss manoeuvre. So here it is warts and all, and no, that large glowing object on the practice manager’s head is not a wart, it’s her intra-cranial pressure monitor, and if it’s glowing red it means she is at last doing a bit of work.
As for the reception staff they are all developing themselves, some of them rather too well. They are studying for their advanced dragon levels. New clothes should be worn in their newest gloss but not when these fiery ladies are around. They come back from these courses scalier, scarier and smokier than ever. Wake up and smell the coffee? Not here: if you wake up you smell the sulphur. And then run as they’re after you! They may not frighten the enemy but by God they frighten me.
One of the receptionists is a conscientious troublemaker. She doesn’t like firing on any cylinders so she’s studying instead for her MEDUSA award. She’s a bit nonchalant towards fire, doesn’t like wearing scales and prefers the cooler approach of petrifaction. It’s become a bit of a competition as to whether the patients get petrified or flambĂ©ed but that’s good as Patricia Hewitt says that patients should have a choice of treatments. And all provided in house so no expensive referrals needed. How’s that for a locally accessible service? And great practice based commissioning savings?
We’re planning to teach the reception staff about consent issues next year but they’ve got to get their practices practised before there is anything to consent to. Timing is the art of true leadership as they say on clinical governance courses (allegedly as I didn’t actually go on the last one but I’m sure the speaker made it up just as much as I am making up this report!)
The senior dragon is so fired up that when she retires she’s going to drafted in to replace the ovens at the local crematorium. We plan to take advantage of this to offer a one stop surgery service. From entrance to cremation in one second, and that’s an efficiency record that any PCT should be proud of. The doctors will have to be quick if they want to get their cremation fees.
Not that they will be of course. This mollycoddled group of privileged bourgeois backsliders are so busy supping at advanced access to intoxicating trough of big pharma looking for share options in poisons that they quite forget why they are here.
More murderous than all the weapons of mass destruction found in Iraq put together. and
“Wot, no bombs?” We don’t actually need such spiky receptionsists any more. Typical training that teaches you everything you really needed to know last year. Actually the new phone system saves us any need for this. It was promised as an improvement but we all know
Hutber’s Law, don’t we? Last year’s survey showed the patients moaning about the telephone systems…..so we changed it…..and this year they still moan about the phone system. No pleasing some people is there?
As for all our targets it would be true to say that the road to hell is paved with good intentions and that despite them people still fall ill on the primrose pathway and die before we can get to them. We are truly sorry about this and will perform the act of repentance known as an audit. Then we will do the same thing again next year.
We are the organisation with a memory …..and ……Altzheimer’s.
Please do chastise us with more circulars and guidelines because really we cannot make these things up for ourselves. Send us to more meetings and ensure that we develop a seamless strategy from which the wheels cannot be detached, nor the metaphors muddied or muddled, so that surely we can be yoked to the common purpose to commit omissions to history and omit commissions for the future, if you get our drift. (and assuredly we are drifting and Mrs Spewitt is raving, if not drowning)
As long as the QOF points are in soon we’ll all be QOFfing very well indeed.
I submit that our record here is quite a good one. No gargoyles have been harmed in the creation of this report, and indeed several new ones have been created by staff. You should see the looks on their faces!
I apologise if anyone has been inadvertently misrepresented in this report but remember that the devil is always making hay in the detail, just like the GPs with their new contract!
I remain sir, your obedient servant.
Francis Xaviar Rant, M.D.
“Abandon hope all ye who enter”,
Wormwood and Gall Stones Surgery,
Chipping Brimstones,
Burrow-in-Furnace.