
en·tro·py
- For a closed thermodynamic system, a quantitative measure of the amount of thermal energy not available to do work.
- A measure of the disorder or randomness in a closed system.
- A measure of the loss of information in a transmitted message.
- The tendency for all matter and energy in the universe to evolve toward a state of inert uniformity.
- Inevitable and steady deterioration of a system or society.
You are probably thinking that given the list of bullet points above that I'm about to make some smart-arse comments about the way in which the NHS is administered - and you'd be right.
Entropy as a concept is central to the second law of thermodynamics. It describes the way in which energy is distributed within a system, and its tendency to spread itself evenly throughout that system. It can be summarised as;
So it would appear that high ENTROPY is bad because it reduces useful energy. It also implies that if a closed system is left alone the energy will become distributed evenly throughout the system, and a lower proportion of that energy will be 'useful energy'. For example, water behind a dam has useful energy, but it wants to flow down hill to the lake below. This useful energy can be removed from the system by turning a turbine to create electricity as the water flows down hill. If the system is left alone, all the water will form a single body of water (with high entropy) and no electricity can be created - therefore the dam is a good idea.When a system's energy is defined as the sum of its "useful" energy, and its "useless energy", i.e. that energy which cannot be used for external work, then entropy may be (most concretely) visualized as the "scrap" or "useless" energy whose energetic prevalence over the total energy of a system is directly proportional to the absolute temperature of the considered system.
Applied to the closed system of the NHS, it would imply that unless the system is actively managed to separate the 'useful energy' and reduce entropy, then the system will become increasingly inefficient over time. Therefore what is needed is dams everywhere, controlling the flow of water and creating useful energy. Right? Therefore, what the NHS needs is more managers to construct the dams that keep the useful and bad energy separate. Yeah?
If you agree, then you could be a management consultant. You are exactly the type of person needed by McKinsey and Accenture to 'dynamise' their NHS egg-sucking facilitation and assesment programme for grannies. In a few years time you could even be a New Labour Health Minister, providing you don't let common sense, awareness of the limits of your own competence or reality get in your way of course (this seems to be the natural 'career' progression).
Let's face it; those holding the reins of the NHS are either on drugs, or they subscribe to the type of psuedo-scientific bullshit that I've just concocted about entropy. Let me let you in on a little secret.......
I'm talking out of my arse!
I don't know the first bloody thing about the application of the laws of thermodynamics to systems like the NHS. I just have to deal with day to day bollocks and fuckwittery of the never ending reconfiguration of the latest reorganisation of the last reform that the government swallowed hook line and sinker off some day nursery for workshy pseudo-academic adolescents that calls itself a think tank.
Bollocks to entropy! Here's what I really think; every time those of us on the front line manage to make a small silk purse out of the last pile of sow's ears we were given, it's back to square one with the next round of management job justifying shake ups and a even bigger pile of porcine pinnas to work on.
Why not treat the NHS as a biological system. As Jeff Goldblum declares in Jurassic Park;
"Life will find a way."
The NHS isn't a 'closed system', it's a living breathing organism with a beating heart and a pretty good central nervous system in the form of the healthcare professions.
And here's another fucking analogy for you - That living organism called the NHS has been fattened up, and is currently being lead to market by it's substantially less intelligent master. But it's OK, the private sector has got lots of magic beans to swap for it......









42 comments:
gosh dont you have so few bits of public feedback?
you must have frightened them all away with wild nonsense
enjoy the last few days of the nhs for it is dying and long live its free market replacement
Hypothesis:
"The NHS, as formulated and built up, depends on the goodwill of staff. In effect, people did 'too much' / acted outside their contracts. Modern working practices (e.g. H&S, minimum wage, limits on working hours) prevent this. Thus, the NHS as built up, is now dysfunctional."
Discuss?
Then discuss how Patsy makes things worse...
Hoddy
It is now illegal to do that little bit extra. It makes you a bit cross doesn't it that hanging on for those test results to come in is illegal now.
Here's an irony as a med student (which I still am incidentally) I made an obscene amount of money working 36 hour shifts to audit doctors working hours so they could implement EWTD.
Bonkers
gosh dont you have so few bits of public feedback?
you must have frightened them all away with wild nonsense
enjoy the last few days of the nhs for it is dying and long live its free market replacement
Its a good job we have your frequent feedback to keep us all amused isn't it? I know one isn't supposed to feed trolls, but they'll be plenty more billy goats coming your way!
Someone recently posted a comment over at my blog along the lines that it's the clever posts which receive the least comments because the general public doesn't have sufficient cerebral bloodflow to understand them.
I wholly agree.
(and in case the troll didn't understand that comment, I was calling him a stupid fucktard)
call me what you like ive been off earning some of the billions for the country that pays for the shit nhs
you lot make me smile you wander from hyper left wing to hyper right wing and back again in a blink of an eye
and you still think the docs should have more say than the patients
dont see any great idea from you that will introduce a systematic improvement process which encourages improvement for all
still perpetually cheesed off with the lack of access and piss poor quality of service my family get whenever they have to come into contact with the most wasteful industry in the uk
the most wasteful industry in the uk
You need to take this up with the government, not the doctors. We just do as we're told, and we hate the wasteful, bureaucratic nonsense as much as the next man.
"We just do as we're told" you a doctor or a nazi prison gaurd?
you lot make me smile you wander from hyper left wing to hyper right wing and back again in a blink of an eye
I will again resist the temptation to mention punctuation.
Anyone with half a brain has realized that this has nothing to do with left or right. Conventional politics no longer applies. Politicians are the problem, not the solution they claim to be.
Some people think that 20000 votes in Doncaster make you an authority on health. If it doesn't, then there's fuck all else to commend people like Alan Milburn, or justify their lofty positions.
Modern politician, cajoled by the civil service, seeks to separate public policy from those who know what they are talking about lest things actually go right for a change......
It is idiocy in the extreme to assume that because a bunch of 'elected' fuckwits can't make the NHS work, that no one else could either.
The alternatives have not been exhausted.
Now fuck off, there's a good chap.
I am a manager and a fundamental principle of management is to understand what is happening at the "cutting edge" of the task. A good manager will take into account all the feedback derived by patient,unbiased listening to junior staff. A good manager may not always agree with junior staff, but will take their input seriously. In other words,a good manager co-ordinates all the input from the "front line" and makes decisions about issues relating to the "external" environment and how to meet the best objectives in attending to the needs of its "customers". The is the basis of "service". My experience is that a "service" approach creates more business and the money takes care of itself. All those "economic rationalist" twits think only of money and don't know what service means. Similarly,NHS managers implement policy "from the top" and should really be listening to the service providers,ie yourself and all the doctors in the NHS. It seems Patsy ignores all the feedback from the "shop floor" and that is a huge problem because the focus is saving money,and not building a better health service. "Control Freak" management does not work and never has...it only alienates workers and demoralizes staff. And it doesn't matter whether you are running a small business or a large corporation. The "big end of town" has largely "lost the plot" because of the pressure the share markets puts on them. For our society to function properly, people need to get back to an idea of service to their fellow man. What is the point of an airline skimping on maintenance to reduce "costs" when planes fall out of the sky and kill people? The "costs" should be thought of as an investment in service to other people. The business world's thinking needs fixing everywhere.. and the NHS is no exception. This is not rocket science or even entropy...it is common sense. It think it was Voltaire who said that "common sense is not so common". I love your rants,Dr. Rant. Keep up the good work!
i agree politicians with limited real world experience are the problem, this is a much wider issue for society, they are dominated by professions where taking a few years out has minimal risk, and they are by default at the happy positive bullshit presenting end of the spectrum with limited substance in most cases
re the nhs, you see its not the only business run by crap management, with a board swaying in the wind for political reasons, but you see most such organisations are brought to check and kept within reasonable bounds because the end customers can take their little feet somewhere else if they are not happy - or the staff can move somewhere else if they are not happy - and it is this little dynamic which forces improvement which the nhs is missing i feel
"the alternatives have not been exhausted" yes but rather than make it an ongoing experiment in organisational behavior theory why do we not choose a model which has been proven to work time and time again?
agree Patsy needs taking out back, and that much of the solution could be found by getting half a dozen junior docs and half a dozen experienced patients around a whiteboard
at least that guy from fujitsu had the balls to stand up and say its fucked and will never work, i aint seen any senior doctors leaders say that?
you lot make me smile you wander from hyper left wing to hyper right wing and back again in a blink of an eye
Doesn't that mean that they're not constrained by dogma and ideology and can actually think for themselves?
Spot on Heidi!
As Frank has pointed out - the old left/right paradigm for political thought is just so 19th century.
Politicians seek to look at the world around them, decide what the fits their dogma, and seek to bend the available evidence to support their point of view - i.e. 1) Here's what we're going to do 2) If you don't like it, or disagree you can shove it up your arse.
Doctors employ scientific methodology to problem solving - 1) Identify the problem, 2) Analyse the problem 3) Come up with solution according to the available evidence.
This is why in Westminster it is unusual to see a cart behind a horse.
Mustard
Splendid rant - I dearly hope that someone at Mckinsey reads it.
As a nurse, I have a fairly reasonable idea about what it is that I do, and why I do it. I've yet to hear a similar explanation from any of the be-suited twats, who infest the NHS like an outbreak of something especially nasty and self-replicating.
Good design!
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